Voiceflex launches VoiceAI

Voiceflex, the multi-award-winning, channel-only telecoms carrier, announces the launch of VoiceAI, an AI voice solution that turns customer calls into completed outcomes for organisations of any size and in any industry, combining natural conversation with the knowledge, systems and people behind each business.

VoiceAI understands what callers need and acts on it, from answering questions and verifying identity to booking appointments and routing enquiries. Responses are accurate and specific to each business rather than scripted, and when human expertise is required, calls pass to the right team with full context. The result is faster resolution, reduced operational demand and customer service that is available 24/7.

VoiceAI sits in front of a customer's existing telephony, whether on-premises, cloud-based or Microsoft Teams, with no need to replace existing infrastructure. Available exclusively through the Voiceflex partner community and fully white label, it gives partners a new recurring revenue opportunity under their own brand.

James Arnold-Roberts, CEO of Voiceflex, said: "AI in voice has moved from something businesses talk about to something they genuinely need. Our partners wanted a way to bring it to their customers without the complexity, and we've delivered exactly that. VoiceAI is a significant step in our journey from Telco to Techco, and a clear example of what being 100% channel focused and innovative looks like in practice."

VoiceAI follows a strong year for Voiceflex, which recently won Best Innovation and Best Partner Platform, and continues to drive innovation, bringing new applications to the channel on the network partners already rely on.

For partners, VoiceAI opens a new, recurring revenue stream and a fresh reason to talk to every customer.