Voiceflex News

Voiceflex launched SIP & xDSL training sessions to their channel partners and received an unprecedented response to the sessions, many sessions being filled within minutes of release.

Paul Taylor Sales and Marketing stated: “Extra sessions have been added to cope with the demand; the thirst for knowledge has been immense with over 500 people attending the sessions in the last 2 months, it was always our intension to provide the training to a wider audience”.

As education is key to the development of any application, Voiceflex are offering the same sessions free of charge to all voice and data resellers.

The sessions include basic information on SIP and the applications they support. The xDSL session includes basic information on the relationship between data services and SIP Trunks.

Email onlinetraining@voiceflex.com and a list of dates will be e-mailed to you.

We have received a fantastic response to our online training seminars. Four dates had been originally provided but due to the up take two additional dates have been added.

We will now run the sessions twice a month for anyone who missed the early sessions and to get any new starters onboard.

Each session will last 30 minutes and is aimed mainly at sales people, however anyone involved in supplying or potentially supplying SIP trunks will find the sessions beneficial.

An overview of broadband services will be provided in a separate training session which is as important as the SIP trunk training. If you don’t fully understand xDSL services you will struggle to sell SIP trunking.

Places are limited and reserved on 1st come 1st served basis so reserve your place immediately.

The current list of sessions will run as follows:

• Thursday 1st July 11:00 am Selling SIP

• Thursday 1st July 12:00 am xDSL explained

• Monday 5th July 11:00 am Selling SIP

• Monday 5th July 12:00 am xDSL explained

Email onlinetraining@voiceflex.com with the date and session you would like to attend. All you need to attend is a web browser and Internet access. A meeting invite will be sent with the details to confirm your place.

Over the last five months we have a made a number of significant changes within the support structure at Voiceflex. The statement “no pain, no gain” rings true. We could have carried on, but we decided to make the changes necessary to build a solid foundation to cope with present and future growth.

Nathan Ronchetti (pictured), now manages the support team. He was heavily involved in the development and implementation of our SIP offering in the early days, before moving across to our parent company. He returned to Voiceflex three months ago, bringing a wealth of practical experience, both in running support desks and the technology involved in supporting our and your applications.

Voiceflex has changed radically since the sale of our first commercial SIP trunk in 2005, we will continue to evolve as company by making changes as required to meet the needs of the market and our channel partners.

Voiceflex is predominantly an Internet based company. The products we sell are simple and straight forward to promote and sell to customers. Like most companies we are measured on service up time, response time to faults and more importantly faults cleared, our up time in 2010 is 99.95% for in and outbound services. Our average response time to tickets is 34 minutes, cleared faults measured by opened and closed tickets per month is 98%. We are of course striving for 100%.