BlackBerry call recording FAQ

Anyone who wants to record calls on their mobile phone. Thousands of people are not office-based and want the protection that call recording offers. Whether ordering goods, making sales calls, interviewing, receiving directions, covering potential litigation, making or forwarding complaints... the list is endless.

The retail price is £10 per month for 500 minutes recording, £15 per month for 1000 minutes and £22.50 for 2000 minutes.

You must have a compatible BlackBerry device (see list below) and a mobile network provider that supports three-way calling. Three-way calling must be enabled on your device.

All GSM BlackBerry smartphones running OS 4.5 or greater, except for the BlackBerry Storm models.

At time of writing, the full list of supported devices is as follows.

• BlackBerry 8700, 8707, 8800.
• BlackBerry BOLD 9000, 9700, 9780.
• BlackBerry CURVE 8300, 8310, 8320, 8520, 8900, 9300.
• BlackBerry PEARL / FLIP 8100, 8110, 8120, 8220, 9100 3G.
• BlackBerry TORCH 9800.

You will need a Voiceflex account either as a dealer (commission-based) or reseller (collect CDRs).

Then you can log in to the online portal and order the service as normal. You will be required to verify your mobile number via SMS during the order process.

You will be emailed a download link that you should open from your BlackBerry device. Click on the link and wait for the application to install.

Once the application has installed, you will need to check that application permissions are set to Allow.

For BlackBerry OS 4 and 5, go to Options > Applications > VoxOnDemand > Edit Permissions and ensure that everything is set to Allow, then press Save.

For BlackBerry OS 6, go to Options > Device > Application Managements > VoxOnDemand > Edit Permissions and ensure that everything is set to Allow, then press Save.

The final step required is to set up a side convenience key with which to trigger recording.

For BlackBerry OS 4 and 5, go to Options > Screen/Keyboard > Right Side Convenience Key Opens and select VoxOnDemand, then press Save.

For BlackBerry OS 6, go to Options > Device > Convenience Key and select VoxOnDemand, then press Save.

During any connected incoming or outgoing call, you can start recording on demand by pressing the side button you have set up to trigger VoxOnDemand. A pop-up will then appear to ensure that you've not pressed the recording button by mistake. Click on OK and then wait a second or two for the recorder to be dialled into the call.

Once the call has finished, a recording will be emailed to the address that you set up when ordering the service.

The call is recorded on our cloud-based platform. When the call is finished, a GSM-encoded .wav file is sent to your registered email address for you to play back, forward or archive.

The app will dial a London (020) number; if you receive free national calls, there will be no charge.

No. The information is not encrypted or stored on our platform and the app is not designed for compliance. The .wav file may be encrypted when it hits your email system.