Spring Clean at Voiceflex
Posted on 18/05/2010 @ 1:51 PM
Over the last five months we have a made a number of significant changes within the support structure at Voiceflex. The statement “no pain, no gain” rings true. We could have carried on, but we decided to make the changes necessary to build a solid foundation to cope with present and future growth.
Nathan Ronchetti (pictured), now manages the support team. He was heavily involved in the development and implementation of our SIP offering in the early days, before moving across to our parent company. He returned to Voiceflex three months ago, bringing a wealth of practical experience, both in running support desks and the technology involved in supporting our and your applications.
Voiceflex has changed radically since the sale of our first commercial SIP trunk in 2005, we will continue to evolve as company by making changes as required to meet the needs of the market and our channel partners.
Voiceflex is predominantly an Internet based company. The products we sell are simple and straight forward to promote and sell to customers. Like most companies we are measured on service up time, response time to faults and more importantly faults cleared, our up time in 2010 is 99.95% for in and outbound services. Our average response time to tickets is 34 minutes, cleared faults measured by opened and closed tickets per month is 98%. We are of course striving for 100%.
Nathan Ronchetti (pictured), now manages the support team. He was heavily involved in the development and implementation of our SIP offering in the early days, before moving across to our parent company. He returned to Voiceflex three months ago, bringing a wealth of practical experience, both in running support desks and the technology involved in supporting our and your applications.
Voiceflex has changed radically since the sale of our first commercial SIP trunk in 2005, we will continue to evolve as company by making changes as required to meet the needs of the market and our channel partners.
Voiceflex is predominantly an Internet based company. The products we sell are simple and straight forward to promote and sell to customers. Like most companies we are measured on service up time, response time to faults and more importantly faults cleared, our up time in 2010 is 99.95% for in and outbound services. Our average response time to tickets is 34 minutes, cleared faults measured by opened and closed tickets per month is 98%. We are of course striving for 100%.
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